Terms and Conditions

Effective Date: May 28, 2026
Website: https://bookdsalon.com
Company: Bookd Salon / Bold Strategy Marketing LLC
Contact Email: [email protected]
Contact Phone: 805-570-5933
Mailing Address: 3335 Watt Avenue Suite B-267, Sacramento, CA 95821

Welcome to Bookd Salon. These Terms and Conditions govern your use of our website, services, booking pages, forms, automation tools, communications, and any related products or services offered by Bookd Salon / Bold Strategy Marketing LLC.

By visiting this website, submitting information, booking a consultation, purchasing services, or using any Bookd Salon service, you agree to these Terms and Conditions.

1. Overview of Services

Bookd Salon provides digital automation, communication, marketing, and lead management services for salons, spas, barbershops, medspas, lash studios, nail salons, estheticians, massage providers, beauty professionals, and related service businesses.

Services may include, but are not limited to:

Website chat automation

Missed-call text-back systems

SMS follow-up automation

Appointment reminder systems

Lead capture workflows

Review request automation

AI-assisted chat or voice systems

Calendar and booking support

CRM setup and management

Website, funnel, and landing page support

Marketing automation

Client reactivation campaigns

Social media, advertising, and promotional support

Other related digital services

Specific services, features, deliverables, pricing, and timelines may vary depending on the package, proposal, invoice, agreement, or written scope provided to each client.

2. Website Use

You agree to use this website only for lawful purposes. You may not use this website or our services to:

Violate any law, regulation, or third-party right

Submit false, misleading, or fraudulent information

Attempt to gain unauthorized access to our systems

Interfere with website functionality or security

Upload malicious code, spam, or harmful content

Copy, scrape, reproduce, or misuse website content without permission

Use our services to send unlawful, deceptive, harassing, or unauthorized communications

We reserve the right to restrict or terminate access to the website or services if we believe these Terms have been violated.

3. Consultations, Audits, and Service Recommendations

Bookd Salon may offer free consultations, lead-loss audits, automation reviews, or strategy calls. These are intended to help evaluate potential service needs and identify possible opportunities for improvement.

Any estimates, projections, examples, or recommendations provided during a consultation or audit are for informational and planning purposes only. They are not guarantees of specific results, revenue, bookings, leads, rankings, savings, or business outcomes.

4. Client Responsibilities

Clients are responsible for providing accurate and complete information necessary for us to perform services. This may include business information, service menus, pricing, hours, booking rules, calendar access, CRM access, website access, phone numbers, email accounts, brand assets, marketing preferences, customer lists, and other relevant materials.

Clients are responsible for ensuring that they have the legal right to provide, upload, import, message, contact, or use any customer, lead, prospect, or client data submitted to Bookd Salon or used in any automation system.

Clients are also responsible for reviewing and approving content, automations, offers, workflows, text messages, emails, call scripts, AI prompts, website copy, and campaign materials before they are published, launched, or used with the public.

5. SMS, Email, Phone, and Communication Compliance

Bookd Salon may help clients set up SMS, email, phone, voicemail, missed-call text-back, AI voice, or other communication systems.

Clients are responsible for complying with all applicable laws, regulations, carrier rules, platform rules, consent requirements, opt-out requirements, and industry standards related to SMS, email, phone calls, automated messages, call recording, lead follow-up, customer communications, and marketing outreach.

This may include, where applicable:

Obtaining proper consent before sending messages

Honoring opt-out requests

Avoiding spam or unauthorized communications

Providing accurate business identification

Avoiding misleading claims or deceptive offers

Complying with carrier registration and messaging requirements

Providing call recording disclosures where required

Maintaining accurate customer records and permissions

Bookd Salon is not responsible for penalties, account restrictions, carrier filtering, message blocking, platform suspension, legal claims, or damages caused by a client’s failure to comply with applicable communication laws, platform policies, or consent requirements.

6. AI and Automation Disclaimer

Bookd Salon may use AI-assisted tools, automated workflows, chatbots, voice agents, and similar technology to help respond to inquiries, capture leads, support scheduling, send reminders, provide business information, and assist with customer communication.

AI and automation tools may occasionally produce incorrect, incomplete, delayed, or unexpected responses. Clients are responsible for reviewing, testing, approving, and monitoring any AI or automation system used for their business.

Bookd Salon does not guarantee that any AI assistant, chatbot, voice agent, workflow, or automation will answer every inquiry perfectly, prevent every missed lead, produce a specific number of bookings, or replace all human oversight.

Clients should not use AI or automation systems to provide medical, legal, financial, emergency, or other highly sensitive advice unless specifically reviewed and approved by qualified professionals.

7. No Guarantee of Results

Bookd Salon works to provide professional digital marketing, automation, and communication services. However, we do not guarantee specific outcomes, including but not limited to:

Increased revenue

A specific number of leads or bookings

Improved search rankings

Increased appointment volume

Ad campaign profitability

Reduced no-shows

Increased reviews

Specific conversion rates

Platform approval

Message deliverability

Customer responses

Business growth

Results depend on many factors outside our control, including market conditions, client reputation, pricing, offer quality, staff performance, competition, advertising budget, customer demand, responsiveness, and third-party platform behavior.

8. Pricing, Payments, and Billing

Service pricing may be listed on the website, provided in a proposal, stated in an invoice, or agreed upon in writing.

Unless otherwise stated, recurring services are billed monthly. Setup fees, campaign fees, add-ons, advertising management fees, software fees, usage fees, phone number fees, messaging costs, call charges, or third-party platform fees may be billed separately.

Payment terms will be stated in the applicable invoice, checkout page, proposal, agreement, or written service scope.

Failure to pay on time may result in delayed work, paused services, suspension of automations, cancellation of campaigns, or termination of service.

9. Third-Party Platforms and Tools

Bookd Salon may use or integrate with third-party platforms and services, including but not limited to CRM systems, phone providers, SMS providers, calendar tools, website platforms, ad platforms, analytics tools, payment processors, email providers, social media platforms, hosting services, and AI tools.

Clients understand that third-party platforms may change their pricing, features, rules, availability, API access, approval requirements, or functionality at any time.

Bookd Salon is not responsible for outages, bugs, restrictions, suspensions, errors, delays, price changes, rejected registrations, rejected ads, blocked messages, disabled accounts, or other issues caused by third-party platforms.

10. Advertising and Marketing Services

If Bookd Salon provides advertising, lead generation, funnel, website, SEO, content, or marketing services, the client understands that all marketing performance is subject to market conditions, competition, targeting, budget, offer quality, creative quality, website performance, platform behavior, and customer demand.

Advertising budgets, media spend, boosted posts, platform fees, and third-party charges are generally separate from Bookd Salon service fees unless specifically stated in writing.

Clients are responsible for approving ad copy, offers, claims, images, targeting direction, promotions, discounts, and compliance requirements before campaigns are launched.

11. Content, Intellectual Property, and Ownership

All content on this website, including text, graphics, logos, images, designs, layouts, branding, service descriptions, and other materials, is owned by or licensed to Bookd Salon / Bold Strategy Marketing LLC and may not be copied, reproduced, modified, or distributed without written permission.

Unless otherwise agreed in writing, custom client-facing materials created specifically for a paying client may be used by that client for their own business after payment has been received in full.

Bookd Salon may retain ownership of internal systems, templates, prompts, workflows, automation structures, strategy documents, training materials, code snippets, process documents, and reusable intellectual property used to deliver services.

12. Client Materials and Permissions

Clients may provide logos, photos, videos, testimonials, service descriptions, offers, pricing, customer lists, brand materials, or other content for use in their project.

By providing materials to Bookd Salon, the client confirms that they have the right to use those materials and grants Bookd Salon permission to use them for the purpose of providing services.

Clients are responsible for ensuring that all provided materials are accurate, lawful, non-infringing, and properly licensed.

13. Confidentiality

Bookd Salon will make reasonable efforts to protect confidential business information provided by clients. However, clients should not submit highly sensitive, regulated, or confidential information unless it is necessary for the service and appropriate safeguards have been discussed.

Confidential information does not include information that is publicly available, independently developed, already known, or lawfully obtained from another source.

14. Cancellations and Service Changes

Cancellation terms may vary by package, agreement, subscription, invoice, or written proposal.

Unless otherwise stated in writing, clients may cancel recurring services by providing written notice before the next billing cycle. Services already performed, setup work, completed campaigns, digital deliverables, third-party charges, software costs, advertising spend, and monthly fees already billed may be non-refundable.

Bookd Salon may modify, pause, or discontinue services if a client fails to provide required information, fails to pay, violates these Terms, misuses the service, or engages in unlawful or harmful conduct.

15. Refund Policy

Refund eligibility depends on the service purchased and the terms stated in the applicable invoice, checkout page, proposal, or written agreement.

Because many Bookd Salon services involve setup work, strategy, custom configuration, digital labor, software access, automation buildout, consulting, or campaign preparation, payments may be non-refundable once work has begun unless otherwise required by law or agreed in writing.

16. Service Availability

We aim to provide reliable services, but we do not guarantee uninterrupted access to websites, automations, chat systems, voice systems, phone systems, calendars, CRM platforms, integrations, or third-party tools.

Services may be interrupted due to maintenance, updates, third-party outages, platform restrictions, internet issues, software bugs, carrier issues, billing issues, or events outside our control.

17. Limitation of Liability

To the maximum extent permitted by law, Bookd Salon / Bold Strategy Marketing LLC will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost leads, lost bookings, lost data, business interruption, reputational harm, or missed opportunities.

Our total liability for any claim related to the website or services will not exceed the amount paid by the client to Bookd Salon for the specific service giving rise to the claim during the three months before the claim occurred, unless otherwise required by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Bookd Salon / Bold Strategy Marketing LLC, its owners, employees, contractors, partners, vendors, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from:

Your use of the website or services

Your violation of these Terms

Your violation of any law or regulation

Your misuse of SMS, phone, email, chat, AI, or automation systems

Your failure to obtain proper customer consent

Your customer data, business materials, or marketing claims

Your infringement of another person’s rights

Your use of third-party platforms connected to the services

19. No Professional Advice

Information provided by Bookd Salon, including website content, consultations, audits, automation recommendations, marketing guidance, and business suggestions, is for general informational and business purposes only.

We do not provide legal, financial, tax, medical, employment, or regulatory advice. Clients should consult qualified professionals for advice specific to their business, industry, location, and legal obligations.

20. Privacy

Your use of the website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

The Privacy Policy is available at:

https://bookdsalon.com/privacy

21. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes related to these Terms, the website, or services will be handled in the appropriate courts located in California, unless otherwise required by law or agreed in writing.

22. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

23. Contact Information

For questions about these Terms and Conditions, contact us at:

Bookd Salon / Bold Strategy Marketing LLC
Website: https://bookdsalon.com
Email: [email protected]
Phone: 805-570-5933
Mailing Address: 3335 Watt Avenue Suite B-267, Sacramento, CA 95821